Is Zoom Video Communications's Terms of Service safe?

Top concerning points

1. 1.

   This service forces users into binding arbitration in the case of disputes

   bad

   High

   This service forces users to use their own contracted arbitrator and forces users to waive their rights to jury trial.

   Source quote / document
2. 2.

   The service may use tracking pixels, web beacons, browser fingerprinting, and/or device fingerprinting on users.

   bad

   High

   Tracking technologies (such as web beacons, tracking pixels...) are employed on users and/or the service assigns a unique ID to a browser or device to track its behaviour.

   Source quote / document
3. 3.

   The service may sell your data unless you opt out

   bad

   High

   There is a form to opt-out (typically California's CCPA) of the selling of your personal data. This is a bad a point because there are many services that don't have this form due to not selling your data in the first place.

   Source quote / document
4. 4.

   This service gathers information about you through third parties

   bad

   High

   This Service may employ, either identifiable or non-identifiable, data collection from third party sources about you.

   Source quote / document
5. 5.

   This service tracks which web page referred you to it

   bad

   High

   The service logs the URL of the last web page you visited before and/or after visiting the Site and may use that information to gather more data about you.

   Source quote / document
6. 6.

   This service may collect, use, and share location data

   bad

   High

   Location-based information is collected and may be used and/or shared with third parties for purposes not directly related to the services provided (i.e. the Service doesn't rely on the use or share of location data to function properly).

   Source quote / document
7. 7.

   You waive your right to a class action.

   bad

   High

   The right to be represented in a class action (or representative action) exists in the US and some European countries. It allows people who have been similarly injured by the same accused to take legal action by a single lawsuit instead of individually. Some Terms of Service try to limit that right. By agreeing to them, you could waive (= renounce to) your right to a class action, which might reduce your chances to be successful in a case.

   Source quote / document
8. 8.

   This service employs third-party cookies, but with opt-out instructions

   bad

   High

   Generated through the annotate view

   Source quote / document

Frequently asked questions

What is Zoom Video Communications's ToS;DR privacy grade?

ToS;DR rates Zoom Video Communications as Grade D. Grades range from A (best) to E (worst). See the full breakdown on ToS;DR.

Is Zoom Video Communications's Terms of Service safe?

ToS;DR's Grade D means the terms raise serious concerns. Read the blocker and bad points carefully before accepting.

What is a top concern in Zoom Video Communications's terms?

This service forces users into binding arbitration in the case of disputes — This service forces users to use their own contracted arbitrator and forces users to waive their rights to jury trial. (Source: ToS;DR approved point).

Where can I read Zoom Video Communications's official terms?

ToS;DR tracks "Terms of Service" at https://zoom.us/terms. Always prefer the official document over summaries.